Shipping policy

Shipping Policy
Last Updated: 1/2/2025
Thank you for shopping with us! Please read our shipping policy carefully to understand how we process orders and deliver products.
1. Delivery Method
We only offer delivery within Hong Kong using SF Express.
2. Shipping Rates
A flat rate of 30 HKD will apply for orders below 250 HKD.
For orders of 250 HKD or more, we offer free delivery.
3. Delivery Timeframe
All orders are processed and dispatched within 1-4 business days. There are no deliveries on Sundays and public holidays. Please note that delivery times are estimates and may vary based on the courier service provider. We cannot guarantee specific delivery times as they are subject to delays beyond our control.
4. Special Delivery Information for Residents of Remote Areas and Outlying Islands
Orders delivered to remote areas and outlying islands will be handled by SF Express, typically taking 3-7 working days for delivery. If home delivery is not feasible for your location, you may need to pick up your package at a nearby SF Express Service point.
Here are the local service points:
Li Yune Shop
G/F, 27 Yung Shue Wan Main Street, Lamma Island
(Store Code: 852Q3001)
Lamma Fisherfolk's Village
G/F, 5 First Street, Sok Kwu Wan, Lamma Island
(Store Code: 852Q3003)
Lok's Shop
G/F, 53 San Hing Street, Cheung Chau
(Store Code: 852M3001)
CHIU DIM
G/F, No.124, Tai Sun Back Street, Cheung Chau
(Store Code: 852M3002)
利興隆
G/F, Shop 16, Mui Wo Centre, 3 Ngan Wan Road, Mui Wo
(Store Code: 852Q3005)
馬騮叮
G/F, 7 Peng Chau Wing On St, Peng Chau
(Store Code: 852Q3006)
For deliveries to Discovery Bay and Ma Wan, the courier service will take 2-5 days for your order to arrive.
5. Order Tracking
Once your order has been dispatched, you will receive an email notification with tracking information. This allows you to monitor the status of your delivery.
5. Local Deliveries Only
We currently do not offer international shipping. All orders must be delivered within Hong Kong.
6. Contact Us
If you have any questions about our shipping policy or your order, please contact our customer service team at Slowwalkerstore@gmail.com .
Thank you for choosing us for your pet treat needs!