Refund policy

Shipping Policy
Last Updated: 1/2/2025
Thank you for shopping with us! Please read our shipping policy carefully to understand how we process orders and deliver products.
1. Delivery Method
We only offer delivery within Hong Kong using SF Express.
2. Shipping Rates
A flat rate of 30 HKD will apply for orders below 250 HKD.
For orders of 250 HKD or more, we offer free delivery.
3. Delivery Timeframe
All orders are processed and dispatched within 1-4 business days. There are no deliveries on Sundays and public holidays. Please note that delivery times are estimates and may vary based on the courier service provider. We cannot guarantee specific delivery times as they are subject to delays beyond our control.
4. Special Delivery Information for Residents of Remote Areas and Outlying Islands
Orders delivered to remote areas and outlying islands will be handled by SF Express, typically taking 3-7 working days for delivery. If home delivery is not feasible for your location, you may need to pick up your package at a nearby SF Express Service point.
Here are the local service points:
Li Yune Shop
G/F, 27 Yung Shue Wan Main Street, Lamma Island
(Store Code: 852Q3001)
Lamma Fisherfolk's Village
G/F, 5 First Street, Sok Kwu Wan, Lamma Island
(Store Code: 852Q3003)
Lok's Shop
G/F, 53 San Hing Street, Cheung Chau
(Store Code: 852M3001)
CHIU DIM
G/F, No.124, Tai Sun Back Street, Cheung Chau
(Store Code: 852M3002)
利興隆
G/F, Shop 16, Mui Wo Centre, 3 Ngan Wan Road, Mui Wo
(Store Code: 852Q3005)
馬騮叮
G/F, 7 Peng Chau Wing On St, Peng Chau
(Store Code: 852Q3006)
For deliveries to Discovery Bay and Ma Wan, the courier service will take 2-5 days for your order to arrive.
5. Order Tracking
Once your order has been dispatched, you will receive an email notification with tracking information. This allows you to monitor the status of your delivery.
5. Local Deliveries Only
We currently do not offer international shipping. All orders must be delivered within Hong Kong.
6. Contact Us
If you have any questions about our shipping policy or your order, please contact our customer service team at Slowwalkerstore@gmail.com .
Thank you for choosing us for your pet treat needs!

 

Return Policy
Last Updated: 01/02/2025
Thank you for shopping with us! We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our return policy below.
1. Eligibility for Returns
We accept returns for products that are:
Unopened and in their original packaging.
Purchased directly from our website within 7 days of the delivery date.
2. Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
Opened or used pet treats.
Perishable items.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer service team at XXX email within 7 of receiving your order.
Provide your order number and reason for the return.
We will provide you with instructions on how to return the product.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost in transit.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund:
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Please allow 10 business day for the refund to appear on your account, depending on your bank or payment provider.
6. Exchanges
Currently, we do not offer exchanges. If you wish to exchange a product, please return the item as outlined above and place a new order.
7. Contact Us
If you have any questions or concerns regarding our return policy, please reach out to our customer service team at Slowwalkerstore@gmail.com email